Terms and Conditions
FORMEL WOOD ApS
+45 23 34 00 40
Welcome to FORMEL WOOD. When you are shopping with us you are automatically accepting our sales conditions. This is why we advise you to thoroughly read through all of the below mentioned terms and conditions before you start to shop on FORMEL WOOD. Please note you must be at least 18 years old to order goods from FORMEL WOOD.
RETURNS / CANCELLATIONS
FORMEL WOOD gladly accept returns. When you return goods to FORMEL WOOD, you will be required to pay for return postage, unless we have made a mistake with your purchase.
You have to return the merchandise no later than 14 days from the date of receipt. Please include a copy of the original invoice attached to the package in the return shipment.
We do not accept items that have been in use. Original packaging must be returned in a condition that makes a new sale possible. We do not take the goods back if there is written on the packaging. The customer is responsible for the arrival of the goods in same condition as received.
As soon as we have received the returned items and they have undergone a quality control check we will credit your account/credit card. We only accept the credit card that was used to purchase the items in order to limit the use of stolen credit cards. In case of a bank transfer please remember to submit the registration number and account number.
Please keep your postage receipt as a proof that the package was sent. If you regret your purchase, the amount will be refunded by transfer to your bank account once we have received the product and verified that it meets the rules for withdrawal. It is therefore important that we know your registration number and account number. It is not a requirement, but the expedition will be enhanced if adequate information is included in the package. Attach a copy of the invoice, registration number and account number of bank account to which reimbursement may be, copies of previous correspondence, etc. Note: We do not receive packages sent by COD.
NOTIFICATION OF DEFECTS
All merchandise is covered by The Danish Sale of Goods, giving the customer 24 months of warranty. This ables the customer to complain about defects and deficiencies that arise within 24 months of the purchase. If so the customer will have a replacement, a refusal or a discount, depending on the specific situation. However, this determines that the complain is justified and that the deficiency is not caused by
a misuse of the product or other injurious behavior. The complain must be given within a reasonable time after the defect is discovered. Preferable within few days, maximum within two weeks. One must under no circumstances take a product into use until the claim is finalised. We repair or replace and send a replacement when the defective/faulty product is received. FORMEL WOOD covers transport costs for warranty/failure of delivery by shipping via carrier. Non-visible defects must be reported to FORMEL WOOD as quickly as possible and within 14 days of receival. It is therefore important during this period to check the goods. Remember that the product must always be returned in original packaging, and get a receipt for shipment, so we can reimburse your shipping costs. We will refund reasonable freight costs, as you may have in connection with returning the item when the claim is justified.
In case of complaint, a missing delivery or defective goods please contact FORMEL WOOD, telephone +45 23 34 00 40 or send an e-mail to: firstname.lastname@example.org.
FORMEL WOOD accepts the following credit cards: Dankort, VISA/Dankort, EURO/MASTERCARD, AMERICAN EXPRESS, and VISA/Electron.The amount will not be drawn from your card before the items leaves our stock. All prices are listed in DKK (the Danish currency) and a 25 % sales tax/VAT is included.
FORMEL WOOD is committed to protecting your privacy. All information provided by you is gathered securely through the SSL (Secure Sockets Layer). A SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the Internet. Only PBS (your bank) has access to your information. At FORMEL WOOD we guarantee the information you enter will NOT be disclosed to any outside organization or third party.
CUSTOMS AND SALES TAX/VAT
If your order is placed from an EU country you will have to pay the Danish sales tax/VAT but no customs fee. This is according to customs policies regarding sales within the EU. If, however, your order is placed from None EU country, you will not have to pay the Danish sales tax/VAT but you may have to pay additional tax and duties in the country of destination. FORMEL WOOD is not responsible for these or for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance. This might delay the delivery. Please be advised that it is your responsibility to pay for these extra charges.